Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Non-returnable items:
Gift cards, jewelry, intimate sets unless defective or faulty.
To complete your return, we require a receipt or proof of purchase.
- Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
- Sale items (if applicable)
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.
We are not able to process exchanges. You may return the item to us and place a new order to receive the item of your choice.
To return your product, you should mail your product to: AGNES + AMALIE - P.O.BOX 1573 Redondo Beach, CA 90278
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.